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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Melinda Boatner

September 23, 2025

5  out of  5
rating by Melinda Boatner
"Very efficient and professional. Thomi had me set up with a policy and off the phone in less than 15 minutes! She was extremely knowledgeable, professional and polite! I appreciate the speedy yet thorough service! Good Job!!"
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Sarah West

September 19, 2025

5  out of  5
rating by Sarah West
"Great service and Thomi is an absolute joy to work with. She is fast and efficient. Always friendly and supportive!!!"
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Hunter Hale

September 19, 2025

5  out of  5
rating by Hunter Hale
"Thomasina is amazing thank you so much!"
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jackie Likens

September 17, 2025

5  out of  5
rating by jackie Likens
"Anything I need always gets done the way I want and when I want, I never have to wait for anything…Thank you Thomi!"
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Staci Rococi

August 16, 2025

5  out of  5
rating by Staci Rococi
"Dealing with Pat Quahliero’s office is a breeze. Thank you, Thomi, for always going above and beyond!"
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T A

July 18, 2025

1  out of  5
rating by T A
"Absolutely terrible from the lady there. She said she was going to send an email to transfer. Never did. Said she’d call me in the middle of the next week. Never did. Do not go here. Terrible customer service."
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brandy currie

July 14, 2025

5  out of  5
rating by brandy currie
"I have had very good experiences when dealing with this office. Thomasina Macom always assist me with any problems I'm having in a timely manner! Any time I need a question answered, need to make changes, or make a payment she makes sure I'm informed along the way."
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Matthew Goral

June 26, 2025

1  out of  5
rating by Matthew Goral
"Had to switch agents. The support staff for this agent are miserable and unprofessional, not to mention rude, and they also lie. The agent is absent most of the time, and appears to be petrified of his own staff. There are many other agents who you can choose. I highly recommend avoiding this agent and his staff at all costs. In addition, State Farm in general, is a confused mess of a company. Looking at other insurance companies as we speak."
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Wan Lo-Campbell

May 22, 2025

4  out of  5
rating by Wan Lo-Campbell
"They help us a lot, save me a lot of stress"
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TOMMY ALBERT

May 16, 2025

5  out of  5
rating by TOMMY ALBERT
"I HAVE BEEN WITH MR. QUAHLIERO FOR OVER 20YEARS AND HAVE RECIEVED EXCELLENT AND PROFESSIONAL SERVICE FROM HIM AND HIS STAFF."
We responded:
"Thank you so much Mr. Albert! We appreciate your business!"
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Kara Beckman

April 17, 2025

5  out of  5
rating by Kara Beckman
"Super helpful when I need them!!!!"
We responded:
"Thanks for being a great customer Kara!!!"
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steve ciallela

April 15, 2025

5  out of  5
rating by steve ciallela
"Excellent customer service and care! Thanks, Pat and Thomi!"
We responded:
"Thanks for the great review Steve!! Glad to have you as a customer!"
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Denise Lemmon

April 9, 2025

5  out of  5
rating by Denise Lemmon
"Pat n his staff went over and above to help get me homeowners insurance."
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Joe Palladino

March 22, 2025

5  out of  5
rating by Joe Palladino
"Great experience treated us great thanks thomi"
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Shawna Palladino

March 21, 2025

5  out of  5
rating by Shawna Palladino
"Thomi made switching to State Farm very easy. She’s absolutely the best!! I would highly recommend this office"
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Nancy Hutchison

February 24, 2025

5  out of  5
rating by Nancy Hutchison
"I Highly recommend! Pat and Thomi are wonderful to work with!"
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Erika Klingensmith

February 19, 2025

5  out of  5
rating by Erika Klingensmith
"I been here since I was able to get a car I love them thomi is my favorite always comes Thur"
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StreetSlayingGTO

December 9, 2024

5  out of  5
rating by StreetSlayingGTO
"Thomi from pat quahliero state farm has been the best most helpful insurance rep i have ever known, she is very personable and will quickly get you setup with the right insurance for you at very reasonable cost. she has gone above and beyond to help me and other family members of mine, if there is ever any issue she calls and texts right away. If you're looking for car, home or any other insurance I would absolutely go to pat quahliero of hermitage PA and speak with thomi. thank you thomi"
We responded:
"Thank you so much for the review! We appreciate you!"
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Sarah Talcott

October 31, 2024

5  out of  5
rating by Sarah Talcott
"I worked with Thomi on a homeowners loan. She was very responsive, accessible, and easy to work with."
We responded:
"Thank you Sarah!!!"
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Hannah Sever

October 9, 2024

5  out of  5
rating by Hannah Sever
"Super kind and helpful"
We responded:
"Thanks Hannah!!!"
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Danielle Vitto

June 25, 2024

5  out of  5
rating by Danielle Vitto
"They are very efficient and have great customer service! They answered all our questions and made switching over to State Farm such an easy transition. They helped us get the correct coverage that we need! The nasty review about Thomi is incorrect. When I needed to file a claim for an accident with a different insurance company, Thomi went above and beyond with my claim and made sure she updated me step by step when it came to dealing with the other persons insurance. It was all resolved fairly quickly as well. I have never experienced any issues with Thomi and Pat. Don’t believe all the reviews from people who write them out of frustration and to be spiteful!"
We responded:
"Thank you for the review Danielle! Welcome to State Farm!"
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Isabella Williams

June 25, 2024

5  out of  5
rating by Isabella Williams
"I highly recommend contacting Thomi or Pat for your insurance needs! My family and I all see Thomi whenever we need something changed with our insurance or just have a question! She is compassionate and takes the time to consider our needs. They are both wonderful people!!"
We responded:
"Thank you Isabella!!"
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Daneisha Washington

June 25, 2024

5  out of  5
rating by Daneisha Washington
"Thomi are simply the best ! She took care of all of my insurance needs … SHE WAS VERY KIND & PATIENCE …. Ms. Thomi made it simple and easy on how I can save money and she also make sure you get the right plan for you . I HIGHLY RECOMMEND 🥰😃"
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Brittany Mical

June 24, 2024

1  out of  5
rating by Brittany Mical
"Thomi is the WORST insurance individual I’ve dealt with in my experience of driving over a decade. I called on a Friday (5/24/24) to rectify an issue brought to my attention that they needed my picture ID or my insurance would be cancelled. She assured me she would take care of everything if I sent her the picture after the holiday when she returned on Tuesday. At that time I assumed she would be competent enough to do her job. It turns out that she did not upload it after I sent it and my insurance lapsed. When I called her on the phone today, (6/24/24) with my POA on the line as well, she tried to cover her tracks by stating it was also from a payment issue, even though I had been enrolled in autopay. She also stated she never received the picture, though I have proof it delivered. The conversation made no progress, as she made snarky comments in an aggressive and elevated tone, and I decided to switch to the office in Sharon. It should be noted she said her office was not reachable in person today and they were all at home even though it only states remote hours on Friday. Upon my arrival to the other office today, it was clarified that there were no payment issues with an underwriter on the phone at the Sharon location. The next time this office makes an error, as we are humans and it is bound to happen, I suggest you be honest with customers instead of having a hostile attitude and digging a deeper hole by lying. If she had of been honest I would still be a customer at that location. For other parties reading this interested in decency and professionalism for their insurance needs, I do NOT recommend business via Thomi."
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Joe B

May 3, 2024

5  out of  5
rating by Joe B
"Got my insurance switch in under 20 minutes. Very nice to talk to."